To know Rhonda Colgan is to understand that the term Account Manager is just a title. Better fitting descriptions would include client advocate, print nerd, instructor, and friend. Rhonda’s approach to customer service is that of consultant first. Calling upon 37 years of experience in the graphic arts industry, Rhonda works with her customers to find the most appropriate solution for any given situation.
Rhonda’s knowledge and expertise in the print industry run as deep as her roots in the community. Native to Eugene, Oregon, Rhonda was still in high school when she began running an offset press for a local print shop. While earning her two degrees in Graphic Reproduction, Rhonda worked nights in the college press department printing college materials such as envelopes and letterhead. During the day, in addition to her classes, Rhonda worked part-time in the College Instructional Press Class as an Offset Teaching Assistant. Rhonda spent two years as a Prepress assistant at The Honolulu Publishing Company, worked in advertising in Portland, and returned to Eugene to work for Northwest Web, a producer of monthly publications and direct mail catalogs. This extensive experience, combined with fervent dedication to service, is what ultimately led Rhonda to account management.
“I do believe in taking care of our customer’s the way I would want to be treated and that belief still drives me today”.
After 22 years as an account manager, first with IP/Koke and then with QSL Print Communications, Inc., Rhonda is still having fun servicing companies in Lane County. Most of the accounts Rhonda works with have been her friends and customers for over a decade.